08 · Implementation & go-live · Finish it alone
People who did not come to night shift cannot be replaced by day-shift attendance
The trainer teaches people to finish a document on a real shift. Learned means the trainee finishes it alone, not an attendance sheet. If the books are still wrong, stop adding classes and hand it to defect. Do not treat support as training.
- Use a document they will really meet tomorrow. Do not use the perfect data in the demo account.
- The trainer demos once, then stays quiet. The trainee does one document alone.
- During that run, force a reject or pending write-back, and see if they know who to find.
- Night shift is its own session. Day-shift understanding does not count for night shift.
The trainer owns “finished it alone”
The implementation consultant organises cutover. The trainer makes sure the operator can already do their own stretch before cutover. What marks this role is splitting by role and shift, not calling everyone into a meeting room for slides. Workers must be able to report completion and fix a reject. The shift lead must be able to confirm over-plan. Finance must be able to see pending write-back. Each person only drills their own action. If everyone listens to every menu, the next day nobody remembers where their own button is. How the night-shift over-receive happened that night was recorded by the business analyst. Training does not make those twelve boxes the main teaching line.
The sheet is one page: when to do it, where to tap, what counts as success, who to find on failure. The mark of success is a document number and a state, not a sentence the trainee cannot remember such as “the system says the operation succeeded.” He records who finished it alone, who did not come, and the catch-up time for those who did not come. If they did not come and you still open the gate, training did not happen.
How this sits with an operation miss
After go-live, people who still cannot tap get a sheet update or another session from the trainer, and he tells support this is a miss. If they followed the sheet and the books are still wrong, he stops adding classes and hands the document to the defect process. Extra classes cannot fix a double post. He writes that judgement into the daily brief, so the implementation group does not keep sending him to the floor to “explain it again.”
That night-shift session
Day-shift training attendance was full. Night-shift workers still used paper job tickets the next day, because they did not come, and a colleague's oral recap left out that over-plan cannot go straight to stock. The trainer added a night-shift session, used an over-plan document, and had them personally make it pending confirm. Only after that did the roster mark pass. On the first night after cutover he stayed and watched two documents, to confirm it was not a case of the sheet being written but the button not being found on the floor. A missing button is a defect or privilege. Teaching it again will not fix it.
The roster goes to the implementation consultant as an input to opening the gate. The trainer updates the one-page sheet and the system on the same day. If the system moved a button and the sheet is still yesterday's, he would rather pause the old sheet than let night shift hunt buttons from an old picture. Expired sheets are collected from the floor. He also has the shift lead reject once, and has the worker finish the fix. People who only practised a successful shop-floor report freeze on the first reject. He watches the trainee finish a second document. The first one rides the memory of what was just said. The second one shows whether they understood. Seeing over-plan and still finding the shift lead is understanding. Seeing over-plan and editing remarks is not. If they did not understand, drill the exception. Do not reteach the menu.
He writes the three floor questions asked most at the top of the sheet, for example “the job ticket will not scan,” “the shift lead is not here, who do I find,” “I tapped the wrong thing, how do I reverse it.” Cleared means they themselves ran an exception document, not that they watched a recording. People who passed by watching a recording still ask the person next to them on the first reject. If that person answers wrong, the error is already on the books. Whether help-centre sentences match today's buttons belongs to content operations. The training sheet only serves finishing it alone, on the spot. Answers to the three floor questions must find a button position on the one page. Answering “ask the group” means the sheet is not finished.