Replacing a vendor-abandoned OA: what to watch

Preserve accounts, the database, and attachments first. Then inventory in-flight tickets and history you cannot lose. Rebuild permissions by role; hang the old system as read-only search so the window is not “we cannot find the ticket.”

The vendor does not answer email, the server is still in the room, and nobody dares shut it down. This is not a reskin. It is asset preservation plus cutover. Extend often has no construction surface; lean rebuild. How to decide: see Should you extend a legacy OA or rebuild it?.

Inventory before replacing a legacy management system

Do not shut the old site on a Friday afternoon. Do not cut over during tenders, payroll, or seal peaks. Make the old site read-only first; preview the new site, then cut.

If you cannot get source, restore the work—not the menu

List what people actually do each week. Do not treat screenshots of the old nav as the brief. Empty packaged modules do not need to move; see A packaged OA nobody uses is almost as bad as having none. Ask before you start: licenses, who owns the server, and whether the database can be exported legally. Avoid a live new system whose old library is stuck in a contract fight.

DaXi replacement projects archive read-only and close in-flight tickets before new to-dos. Go to the Management systems service page and say whether you can enter the server room and whether you can export. Engineering order: see From brief to launch: how a management system is built. Talk cost as preservation plus phase-one flows; see What an OA / management system costs, and how long it takes. A vanished vendor is not a reason to gamble on “shut the old site first.”

Preserve the old library before you pick a cutover day

Say how long the vendor has been gone, whether you can still enter the room, and how many tickets are open. Engineering will return a preserve-and-cutover list.

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