Common misread
Light cases yes; strong offline, complex forms, peripherals usually need native or cross-platform.
Field-service apps win on dispatch, on-site capture, and parts inventory loops. If you only need check-in, off-the-shelf tools are usually cheaper. Dual cards first, then the table and Q&A.
Safer framing
Privacy notice required; use for exception dispatch, not surveillance theater.
- Keep the work-order state machine simple: queued, en route, working, review, closed.
- Force structure on photos, signatures, and parts; no Moments-style reports.
- Offline sync is mandatory for industrial and on-site work.
- Integrate CRM, parts stock, and knowledge to stop asking chat groups.
- Score first-time fix and follow-up, not mileage contests.
| Decision lens | Common trap or cost | Safer cut |
|---|---|---|
| Core | Dispatch+capture+parts | Closed loop |
| Buy instead | Check-in only | Do not build |
| Accept | Weak net/reassign/shortage | Real cases |
Build for closed loops, not for check-in
Replace with WeCom app?
Light cases yes; strong offline, complex forms, peripherals usually need native or cross-platform.
Live GPS trails?
Privacy notice required; use for exception dispatch, not surveillance theater.
Parts handling?
Van stock with consumption posting plus clear hub transfer rules.
Acceptance?
Simulate offline completion, reassign after mis-dispatch, and parts shortage.