Kandiantong: Enterprise custom scope is written on a request first

Start with the conclusion: after launch, connecting an ERP, doing profit sharing, changing the refund formula, or adding subscription purchase or a wholesale price are all new projects. Changing copy, listing and delisting, and coupons are not.

How to use the conclusion

Laws and platform rules change. This article states handling principles for implementation. It is not legal advice.

Each month can include small configuration support. A new external system, a new flow of funds, or a new order status means a new list and a new quote.

That way a monthly-fee customer does not keep adding requirements in the group without limit, and the project does not quietly change scope.

Easy mistakes

Using the after-sales group in place of a requirement sheet. Doing the work first and filling in the price later. Mixing a data repair with a new feature.

What Kandiantong does

Configuration questions go to support. A new state machine and a new integration go through the custom process, and development starts after written confirmation.

Fix the conclusion first: after launch, connecting an ERP, doing profit sharing, changing the refund formula, or adding subscription purchase or a wholesale price are all new projects. Changing copy, listing and delisting, and coupons are not.

During implementation, hold to integration, fund rules, and fulfillment status. Confirm the boundary with the monthly fee on a list: copy changes and listing go to support, and state-machine and integration changes go to a project. Acceptance uses one operation that should succeed and one that should fail. The answer is implemented only when the two results are opposites.

Kandiantong does not build features that bypass review, pay three levels, list goods without a license, or exaggerate therapeutic effects. What cannot be done is removed at review, not left for a note after launch.

The next page from here is the transaction page, so you can judge whether a monthly-fee template can cover it, or whether it needs its own project.

Source: https://www.kandiantong.com/answers/after-template-custom.html