Kandiantong: Food and supplement claim fields have a length limit
Start with the conclusion: health food may be promoted only for the approved functions. If a mall template lets operators write the detail page as they like, review and complaints both land on those sentences.
How the transaction happens
This page states the system boundary and the acceptance standard for this line of business. Whether a permit, a filing, or a special category is required follows the latest requirements of regulators and of platforms such as WeChat.
The user buys a product that has an approval number. Shipping is ordinary courier. The transaction flow is not complicated. The risk is in the detail page, reviews, and customer-service wording. If a review claims to treat a disease, it must be blockable too. It is not enough to review only the detail the merchant wrote.
If a bundle includes ordinary food, the health-food function must not be described as the function of the whole bundle.
The system and fulfillment need to check these items: product fields include the approval number and the suitable population; banned words on the detail page; review moderation; customer-service stock phrases managed separately; a product with no approval number cannot select the health-food category.
Where the template ends and custom work begins
A standard physical-goods store can carry the shipping. The approval-number field, banned words, and review moderation need to be configured. Once a medical claim appears, the product should be taken down, not left until a month-end inspection. Kandiantong does not offer copywriting that makes the claimed function more exaggerated.
What to look at during acceptance
Without an approval number, the health-food category cannot be selected. A detail page that contains words such as treat or cure cannot be saved. When a user review hits the same class of words, it stays unpublished by default.
What a health-food detail page can say is its own page, because of the blue-hat mark, the approval number, and the ban on therapeutic claims. The to-ship and signed states of ordinary courier retail do not cover this fulfillment.
The completed state of a successful order must be the completed state of this line of business. It cannot remain to-ship. A failing order must be stopped before payment is collected. Logs keep the operator and the time. Customer service cannot close a case only by editing a note.
The quote has three lines: a monthly fee that can be configured, a state machine or integration that needs its own project, and what is explicitly not done. The written conclusion of this page: health food may be promoted only for the approved functions. If a mall template lets operators write the detail page as they like, review and complaints both land on those sentences.
Source: https://www.kandiantong.com/solution/health-food-claim.html