KanDianTong Wins "Best SaaS Service Provider of 2024" Award
On September 25, at the "2024 China SaaS Industry Summit," KanDianTong won the "Best SaaS Service Provider of 2024" award for its excellent product capabilities and quality service, becoming the only company in the mini-program mall field to receive this honor.
Industry Recognition
The "China SaaS Industry Summit" is the most influential annual event in China's SaaS industry, bringing together hundreds of excellent SaaS companies and thousands of industry experts. This selection went through rigorous multiple rounds of screening, comprehensively evaluating product innovation, user satisfaction, market influence, service quality, and other dimensions.
Award Reasons
The jury gave the following award reasons:
- Product Innovation: Continuously launching industry-leading innovative features such as intelligent marketing and multi-store management
- User Reputation: User satisfaction reaches 98%, customer renewal rate exceeds 90%
- Market Performance: Number of merchants served and transaction scale both rank at the forefront of the industry
- Service Quality: 7×24 hour response, average problem resolution time within 2 hours
Team Statement
At the award ceremony, the founder of KanDianTong stated: "This award is the best affirmation of our team's efforts and a reward to all merchant friends who support us. KanDianTong's success is inseparable from the trust and support of every user. In the future, we will continue to uphold the concept of 'customer first,' constantly innovate, and create greater value for merchants."
Moving Forward
Winning the award is not the end but a new starting point. The KanDianTong team stated that they will continue to increase R&D investment, optimize product functions, and improve service quality, striving to serve more merchants in 2025 and help them achieve digital transformation and business growth.